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Respect the Other

30 June, 2015
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There’s been a lot of fighting lately…mostly about ideas, rights, and perspectives.  Unfortunately, this kind of fighting is not reserved for State Houses and the Courts.  It happens in companies, churches, non-profit organizations…even on youth baseball fields. Yet with all this conflict, nothing seems to get resolved. Which makes me think, “Are we fighting the […]

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What Sales and Marketing Can Learn From My Mechanic

17 June, 2015
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After 13 years, and over 175,000 miles, it’s finally time to say goodbye to “Big Blue”. Big Blue is our Ford Expedition, and she finally “gave up” the ghost. We came to this conclusion as the result of a recent, routine oil change visit to my mechanic. He called and said, “I think she’s done […]

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Love in a Business Context

20 May, 2015
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Years ago, I worked with a guy who had very little patience for any lackluster salesperson who called on him. He often referred to any feeble sales rep as an “idiot” if they demonstrated even the slightest absence of sophistication, insufficient product knowledge or dearth of experience. (And let’s be honest, any of us in […]

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Long Term Customer Relationships

05 May, 2015
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The other day, someone asked the question, “How do you keep long term relationships with your customers?”  I responded by saying that I once heard a joke where after 50 years of marriage, a wife said to her husband, “We’ve been married 50 years, and I can’t remember the last time you told me you […]

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Social Media in 20 minutes a day

27 April, 2015
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Many of my clients are either small business owners or managers of small departments. Inevitably, the topic of social media comes up, usually in the form of them asking a question like, “I’m on LinkedIn, Twitter, and Facebook but I don’t have time to keep posting all day long. Any ideas?  Oh, and I have […]

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